Commercial disclosure (特定商取引法に基づく表記)
Last updated: 13 October 2026
Operator
Velor Commerce Ltd (trading as Velor Handmade). Velor runs the marketplace; each item is sold by the seller named on its listing.
Person in charge
William Sinclair, Director
Address
49 Station Road, Polegate, East Sussex, BN26 6EA, United Kingdom
Phone number
We will give our phone number without delay on request. Please email us first.
Prices
As shown on each listing. Delivery charges and any tax Velor collects are shown at checkout before you pay. For parcels sent to Japan from abroad, import consumption tax and duty may be charged by the carrier on delivery.
Payment methods and timing
Card and the other methods shown at checkout. Payment is taken when you place the order.
Delivery time
As shown on each listing. Made-to-order items show how long they take to make before they ship.
Returns and cancellations
Faulty, damaged or not-as-described items can be returned for a refund. For other items, see our returns and refunds page.