A question about an order, about selling, or about the channel itself — write to us and a real answer comes back. We aim to reply within 24 hours, usually sooner.
Order questions are fastest from the order page itself — tracking, returns and disputes all live there. For everything else, the help centre answers the common questions.
Thinking about opening your country? Start at Sell on Velor — the honest maths, the founding perks, and the application are all there.
help@velorhandmade.com reaches the same team. Velor Commerce Ltd (company no. 17268133), trading as Velor Handmade, is registered in England and Wales, registered office 49 Station Road, Polegate, East Sussex, BN26 6EA.
